At De Dietrich, the quality of our after-sales service is just as important to us as the quality of our products. Naturally, if you choose an appliance supplied by us you will be able to rely upon your appliance to provide you with many years of loyal service and devotion to duty. However, in the event of a problem, you can feel secure in the knowledge that our experienced repair team are dedicated to ensuring an outstanding after sales service for you. De Dietrich’s friendly, expert customers service team are based here in Ireland and are at your assistance during normal business hours - Monday to Friday. Our goal is to answer your call as quickly as possible and in the unlikely event we cannot answer, all our voice-mails are returned in a four hour time frame during busy periods. Our after-sales service team are committed to developing an outstanding customer journey experience for you and whatever your preference, we will keep you updated via telephone calls, email or text regarding your products repair journey. We are based right here in the Ireland with a network of engineers nationwide at your convenience.
*Register To Receive Your Free 3 Year Warranty
All De Dietrich household appliances are fully guaranteed for 2 years from the date of purchase. If you register online or with our customer service team within 30 days of purchase you will receive an additional 1 year free - so 3 years in total. During that time period any repairs you need will be carried out by our specialised repair team. Your warranty covers major parts only.
Please retain your original proof of purchase to secure your warranty. If you need to contact us for any matter of customer service, you’ll find we’re ready and waiting to help.
If you need any customer service support, simply contact us as follows.
In Warranty: 0844 847 7641
Out of Warranty: 0844 557 3701
Email Address: firstname.lastname@example.org
Before contacting us please have the following information:
1. Full model number
2. Full serial number
3. Date of purchase
4. Name of retailer purchased from
5. Your name, address & number
6. Fault details
De Dietrich Warranty Conditions:
The Guarantee covers the appliance for use in a normal domestic environment. Institutional or commercial use is not covered. The appliance has been correctly installed and used only on the electricity or gas supply stated on the appliance rating plate. All Gas appliances must by law, be fitted by a Registered Gas Installer. The appliance has been used in accordance with the manufacturers operating and maintenance guidelines. The appliance has not been serviced or tampered with by an unauthorised service engineer.
Your De Dietrich Warranty Does Not Cover:
Damage or as a result of transportation, improper use or neglect.
Complaints due to the use of incorrect voltage.
Failure of the water supply.
Failure of the electricity supply.
Failure to operate the appliance in line with the guidelines set out in the instruction manual.
Replacement of consumable items. E.g. Fuses, bulbs, broken glass, knobs.
Replacement of any cosmetic parts including ceramic hob glass and all appliance doors.
Replacement of any accessories such as oven trays.
Any service calls as a result of lack of maintenance of the appliance, e.g. filter blockages, drainage systems, soap dispensers etc.
Appliances found to be used in a commercial environment.